We prioritize customer satisfaction with a clear return and warranty policy.

Return Warranty:

Duration: 14 days from delivery.

Applicable Cases: Wrong product or broken/expired/damaged item received.

Conditions: Change of mind is not applicable.

Return Process:

Contact Us: Within 14 days of receiving your order, contact us on our Whatsapp number +92 315 833 7532 or our instagram page @mercatuspk. (Kindly leave a message highlighting the issue and our team will get back to you shortly). 

Provide Proof: Submit a video showing the issue.

Approval: Receive return instructions.

Return Shipment: Follow instructions to return the product.

Refund/Replacement: Processed after inspection.

Contact Information:

For any questions, please contact our customer service team on Whatsapp chat at +92 or our instagram page @mercatuspk.

Thank you for shopping at Mercatus!

We prioritize quick and efficient delivery to ensure that your shopping experience is smooth and enjoyable. Here’s everything you need to know about our shipping policy:

Delivery Time:
We strive to deliver your orders as quickly as possible. Our standard delivery time is 3-5 business days from the date of purchase.

Delivery Charges: 
Enjoy free delivery on all orders above Rs.4999. For orders below this amount, a nominal standard delivery charge of Rs. 150 will be applied.

Order Processing:
Orders are processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking details to keep you updated on the status of your delivery.

Quick Delivery Priority:
We understand the excitement of receiving your order, and we make every effort to get it to you as fast as possible. We work diligently to ensure all orders are dispatched promptly.

For any questions or concerns regarding your order, feel free to contact our customer support team on our Whatsapp number +92 315 833 7532 .