Refund policy
Mercatus.Pk Return and Refund Policy
At Mercatus, we prioritize customer satisfaction with a clear return and warranty policy.
Return Warranty:
- Duration: 7 days from delivery.
- Applicable Cases: Wrong product or broken/expired/damaged item received.
- Conditions: Change of mind is not applicable.
Return Process:
- Contact Us: Within 7 days of receiving your order, contact us on our CHATBOX ON MERCATUS.PK & Whatsapp number +92 312 0210489 or our Instagram page @mercatuspk (Kindly leave a message highlighting the issue and our team will get back to you shortly).
- Provide Proof: Submit a video showing the issue.
- Approval: Receive return instructions.
- Return Shipment: Follow instructions to return the product.
- Refund/Replacement: Processed after inspection.
Contact Information:
For any questions, please contact our customer service team on Whatsapp chat at +92 312 0210489 or our Instagram page @mercatuspk.
Thank you for shopping at Mercatus!